Privacy policy

Privacy Policy – Dieuwkeramiek

Last updated: [13 aug. 2025]

This Privacy Policy explains how Dieuwkeramiek (“we,” “us,” “our,” or the “Site”) collects, uses, and protects your personal data when you visit our website dieuwkeramiek.nl, purchase our products, or interact with us in any way (the “Services”).

Your privacy is important to us, and we are committed to handling your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted here with a revised “Last Updated” date.

2. Information We Collect

We collect personal data from three main sources:

A. Information You Provide Directly

  • Name, address, phone number, and email address

  • Billing and shipping details

  • Account information (username, password)

  • Messages or support requests you send to us

B. Information We Collect Automatically

  • Device, browser, and IP address

  • Usage data such as pages visited, time spent, and actions taken on the Site

  • Tracking technologies including cookies and pixels

C. Information from Third Parties

  • Payment processors (e.g., bank or card details to process transactions)

  • E-commerce platform providers such as Shopify

  • Analytics and advertising partners

3. How We Use Your Personal Data

We process your data for the following purposes:

  1. Order Fulfillment – To process and ship your purchases, manage returns, and handle payment transactions.

  2. Account Management – To maintain and secure your account.

  3. Customer Support – To respond to your inquiries and provide assistance.

  4. Marketing & Promotions – To send you relevant product offers, newsletters, and promotions (only with your consent where required).

  5. Security & Fraud Prevention – To protect against unauthorized transactions and misuse of our Services.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Improve website performance

  • Analyze user behavior for better service

  • Show relevant ads on other platforms

You can manage or block cookies through your browser settings, but this may affect the functionality of the Site.

5. How We Share Your Data

We may share your data with:

  • Service providers (IT, payment processing, shipping, analytics)

  • Marketing and advertising partners

  • Affiliates within our company group

  • Legal authorities if required by law

We do not sell your personal data.

6. International Data Transfers

Your data may be stored or processed outside your country. Where required, we use safeguards such as EU Standard Contractual Clauses to ensure adequate data protection.

7. Data Retention

We keep your personal data only for as long as necessary to:

  • Provide the Services

  • Meet legal obligations

  • Resolve disputes and enforce agreements

8. Your GDPR Rights

Under the GDPR, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive your data in a portable format

  • Opt out of marketing communications

To exercise your rights, contact us at dieuwke_dekkers@hotmail.com. We may need to verify your identity before processing your request.

9. Security

We take appropriate security measures to protect your personal data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Contact Information

If you have any questions or complaints regarding this Privacy Policy or our data handling practices, you can contact us at:

dieuwke_dekkers@hotmail.com